Commonwealth Bank has adopted artificial intelligence with gusto in recent years. While it hasn't always gone smoothly, the prioritisation of the technology has been clear, with the bank even going as far as to axe 45 human jobs as part of its automation push.
The bank quickly backtracked on this decision, as members found work had spiked upon the bot's introduction despite claims it would reduce calls. While the jobs were offered back, the AI bots have still stuck around, with the app bot – named Ceba – drawing mixed reviews.